Dear HDtracks Customer;

We have received your comments about the sound quality of Dave Brubeck's Time Out and wanted to reach out to all those customers who purchased this album to let them know that we investigated the issue and secured replacement files that resolve the issue. We genuinely appreciate the passionate interest in music our customers share with HDtracks.com. When we offer titles from our label partners, and our customers comment, we take their comments seriously and do everything we can to address any concerns.

When a customer has a concern about an album release, we listen, and we go back to our content providers to find out how we can make our customers happy.

To receive your corrected copy of Dave Brubeck's Time Out in the format you originally ordered:

1. Important: Please delete the Time Out files that you originally downloaded on your computer.
2. Log into HDtracks and visit your customer account page: https://www.hdtracks.com/index.php?file=myaccount
3. Click on the Resume Download button on the right side of your screen.

At this point, the download manager will start downloading the album. If for any reason you have a problem downloading this album, please contact us as soon as possible at contact@hdtracks.com

Thank you for your continued support as we build the world's biggest high-definition audio music store on the Internet. As an added "thank you" we would like to offer you a discount code good towards 20% off your next purchase: XXXXXX. This code is for a one time use only and will expire on January 31, 2013.

Please let us know if there anything else we can do for you to satisfy you with your purchase.

Regards,
The HDtracks team